Investigating - Users in the APAC region report being unable to send or receive emails via Outlook and OWA. Initial investigation points to a possible Exchange server outage.
Aug 04, 2025 - 09:52 AEST
Update - [Comment from JSM]Alert API closed alert: "The check "PVE2" is DOWN (success signal did not arrive on time, grace time passed)."
Jul 24, 2025 - 00:20 AEST
Investigating - We are currently investigating this issue.
Jul 24, 2025 - 00:11 AEST
Investigating - We are currently investigating this issue.
Jun 23, 2025 - 14:38 AEST
Investigating - Hi need a group calendar created and the share link
May 28, 2025 - 11:05 AEST
Update - [Comment from JSM]System closed alert: "[IFSTEST-14] Incident raised"
May 19, 2025 - 14:35 AEST
Investigating - View incident: https://systemology.atlassian.net/browse/IFSTEST-14
May 19, 2025 - 14:29 AEST
Update - [Comment from JSM]Cael Metcalfe acknowledged alert: "[IFS-249] Incident raised"
May 01, 2025 - 12:33 AEST
Investigating - View incident: https://systemology.atlassian.net/browse/IFS-249
May 01, 2025 - 12:28 AEST
Investigating - remote access
May 01, 2025 - 11:28 AEST
Investigating - Test
Apr 23, 2025 - 16:18 AEST
Investigating - Test
Apr 10, 2025 - 14:27 AEST
Investigating - test
Apr 10, 2025 - 14:01 AEST
Investigating - Planned change
Apr 10, 2025 - 13:55 AEST
Investigating - View incident: https://systemology.atlassian.net/browse/IFS-293
Apr 10, 2025 - 12:58 AEST
Investigating - Test Incident
Apr 10, 2025 - 12:57 AEST
Investigating - We are currently investigating this issue.
Apr 10, 2025 - 12:34 AEST
Update - [Comment from JSM]Alert API closed alert: "The check "PVE2" is DOWN (success signal did not arrive on time, grace time passed)."
Apr 09, 2025 - 03:07 AEST
Investigating - We are currently investigating this issue.
Apr 09, 2025 - 03:07 AEST
Investigating - We are currently investigating this issue.
Apr 07, 2025 - 14:28 AEST
Investigating - We are currently investigating this issue.
Apr 07, 2025 - 14:28 AEST
Investigating - View incident: https://systemology.atlassian.net/browse/IFS-249
Apr 07, 2025 - 14:13 AEST
Investigating - i need a new computer
Apr 07, 2025 - 13:43 AEST
Investigating - desktop computer is broken need help.
Mar 26, 2025 - 14:41 AEDT
Investigating - View incident: https://systemology.atlassian.net/browse/IFS-249
Mar 26, 2025 - 10:45 AEDT
Investigating - View incident: https://systemology.atlassian.net/browse/ND-2
Mar 23, 2025 - 09:38 AEDT
Investigating - View incident: https://systemology.atlassian.net/browse/ND-2
Mar 23, 2025 - 09:37 AEDT
Investigating - View incident: https://systemology.atlassian.net/browse/ND-12
Mar 19, 2025 - 15:13 AEDT
Investigating - VPN information please, how do i connect
Mar 19, 2025 - 11:52 AEDT
Investigating - description
Mar 17, 2025 - 15:26 AEDT
Update - [Comment from JSM]John Mustac closed alert: "[Jira Service Management] test"
Mar 17, 2025 - 15:24 AEDT
Investigating - description
Sep 19, 2024 - 14:08 AEST
Update - [Comment from JSM]John Mustac closed alert: "[SIN-8] Incident raised"
Mar 17, 2025 - 15:24 AEDT
Investigating - View incident: https://systemology.atlassian.net/browse/SIN-8
Dec 10, 2024 - 00:18 AEDT
Update - [Comment from JSM]John Mustac closed alert: "The check "TEST" is DOWN."
Mar 17, 2025 - 15:24 AEDT
Update - [Comment from JSM]Liam Aikin acknowledged alert: "The check "TEST" is DOWN."
Sep 04, 2024 - 10:49 AEST
Investigating - We are currently investigating this issue.
Aug 15, 2024 - 14:22 AEST
Investigating - i cant get anything to work and im angry
Mar 17, 2025 - 15:24 AEDT
Update - [Comment from JSM]John Mustac closed alert: "[Jira Service Management] ask question for HR"
Mar 17, 2025 - 15:24 AEDT
Investigating - 123
Jul 31, 2024 - 09:48 AEST
Investigating - Standard change for server update
Mar 17, 2025 - 15:24 AEDT
Update - [Comment from JSM]John Mustac closed alert: "[Jira Service Management] Summary"
Mar 17, 2025 - 15:24 AEDT
Investigating - des
Nov 12, 2024 - 11:13 AEDT
Investigating - We are currently investigating this issue.
Mar 17, 2025 - 15:24 AEDT
Update - [Comment from JSM]John Mustac closed alert: "[Jira Service Management] Test"
Mar 17, 2025 - 15:24 AEDT
Investigating - test
Nov 12, 2024 - 11:34 AEDT
Update - [Comment from JSM]John Mustac closed alert: "[Jira Service Management] vpn broken"
Mar 17, 2025 - 15:24 AEDT
Investigating - vpn broken
Nov 20, 2024 - 13:31 AEDT
Update - [Comment from JSM]John Mustac closed alert: "[Jira Service Management] Test"
Mar 17, 2025 - 15:24 AEDT
Investigating - Test
Nov 12, 2024 - 11:38 AEDT
Update - [Comment from JSM]John Mustac closed alert: "[IFS-235] Incident raised"
Mar 17, 2025 - 15:24 AEDT
Investigating - View incident: https://systemology.atlassian.net/browse/IFS-235
Jul 25, 2024 - 12:50 AEST
Update - [Comment from JSM]John Mustac closed alert: "[Jira Service Management] [SIN-3] Incident raised"
Mar 17, 2025 - 15:24 AEDT
Investigating - View incident: https://systemology.atlassian.net/browse/SIN-3
Aug 20, 2024 - 11:13 AEST
Update - [Comment from JSM]John Mustac closed alert: "[IFS-249] Incident raised"
Mar 17, 2025 - 15:24 AEDT
Investigating - View incident: https://systemology.atlassian.net/browse/IFS-249
Sep 05, 2024 - 14:15 AEST
Update - [Comment from JSM]John Mustac closed alert: "[Jira Service Management] I need help with onboarding"
Mar 17, 2025 - 15:24 AEDT
Investigating - ||*Tasks*|| ||
|1|provision user|
|2| |

Jan 16, 2025 - 14:25 AEDT
Update - [Comment from JSM]John Mustac closed alert: "[Jira Service Management] test"
Mar 17, 2025 - 15:24 AEDT
Investigating - test
Dec 19, 2024 - 12:36 AEDT
Update - [Comment from JSM]John Mustac closed alert: "[SIN-3] Incident raised"
Mar 17, 2025 - 15:24 AEDT
Update - [Comment from JSM]Liam Aikin acknowledged alert: "[SIN-3] Incident raised"
Sep 04, 2024 - 10:49 AEST
Investigating - View incident: https://systemology.atlassian.net/browse/SIN-3
Aug 15, 2024 - 14:23 AEST
Update - [Comment from JSM]John Mustac closed alert: "The check "PVE1" is DOWN."
Mar 17, 2025 - 15:24 AEDT
Investigating - We are currently investigating this issue.
Oct 13, 2024 - 02:45 AEDT
Update - [Comment from JSM]John Mustac closed alert: "[SIN-2] Incident raised"
Mar 17, 2025 - 15:24 AEDT
Update - [Comment from JSM]Liam Aikin acknowledged alert: "[SIN-2] Incident raised"
Sep 04, 2024 - 10:49 AEST
Investigating - View incident: https://systemology.atlassian.net/browse/SIN-2
Aug 15, 2024 - 14:14 AEST
Update - [Comment from JSM]John Mustac closed alert: "[Jira Service Management] CLONE - vpn broken"
Mar 17, 2025 - 15:24 AEDT
Investigating - vpn broken
Nov 21, 2024 - 13:26 AEDT
Update - [Comment from JSM]John Mustac closed alert: "[IFS-248] Incident raised"
Mar 17, 2025 - 15:24 AEDT
Investigating - View incident: https://systemology.atlassian.net/browse/IFS-248
Nov 12, 2024 - 11:01 AEDT
Update - [Comment from JSM]John Mustac closed alert: "[Jira Service Management] My wifi is out"
Mar 17, 2025 - 15:24 AEDT
Investigating - description
Sep 05, 2024 - 14:14 AEST
Update - [Comment from JSM]John Mustac closed alert: "[Jira Service Management] Machine is broken"
Mar 17, 2025 - 15:24 AEDT
Investigating - We are currently investigating this issue.
Jul 25, 2024 - 12:50 AEST
Update - [Comment from JSM]John Mustac closed alert: "[Jira Service Management] test"
Mar 17, 2025 - 15:24 AEDT
Investigating - description
Jul 31, 2024 - 09:56 AEST
Update - [Comment from JSM]John Mustac closed alert: "The check "TEST" is DOWN."
Mar 17, 2025 - 15:24 AEDT
Update - [Comment from JSM]Liam Aikin acknowledged alert: "The check "TEST" is DOWN."
Sep 04, 2024 - 10:49 AEST
Investigating - We are currently investigating this issue.
Aug 15, 2024 - 12:56 AEST
Update - [Comment from JSM]John Mustac closed alert: "[Jira Service Management] [SIN-8] Incident raised"
Mar 17, 2025 - 15:24 AEDT
Investigating - View incident: https://systemology.atlassian.net/browse/SIN-8
Dec 18, 2024 - 11:17 AEDT
Update - [Comment from JSM]John Mustac closed alert: "[Jira Service Management] Test"
Mar 17, 2025 - 15:24 AEDT
Investigating - We are currently investigating this issue.
Jul 25, 2024 - 10:44 AEST
Update - [Comment from JSM]John Mustac closed alert: "[Jira Service Management] Broken Desktop"
Mar 17, 2025 - 15:24 AEDT
Investigating - We are currently investigating this issue.
Sep 04, 2024 - 16:48 AEST
Update - [Comment from JSM]John Mustac closed alert: "The check "TEST" is DOWN."
Mar 17, 2025 - 15:24 AEDT
Update - [Comment from JSM]Liam Aikin acknowledged alert: "The check "TEST" is DOWN."
Sep 04, 2024 - 10:49 AEST
Investigating - We are currently investigating this issue.
Aug 15, 2024 - 14:14 AEST
Update - [Comment from JSM]John Mustac closed alert: "[Jira Service Management] sedfgrsetf"
Mar 17, 2025 - 15:24 AEDT
Investigating - etryetr
Nov 12, 2024 - 13:21 AEDT
Update - [Comment from JSM]John Mustac closed alert: "[SIN-6] Incident raised"
Mar 17, 2025 - 15:24 AEDT
Investigating - View incident: https://systemology.atlassian.net/browse/SIN-6
Oct 13, 2024 - 02:45 AEDT
Update - [Comment from JSM]John Mustac closed alert: "[Jira Service Management] test"
Mar 17, 2025 - 15:24 AEDT
Investigating - hjhvbjhv
Jan 20, 2025 - 14:23 AEDT
Update - [Comment from JSM]John Mustac closed alert: "[IFS-248] Incident raised"
Mar 17, 2025 - 15:24 AEDT
Investigating - View incident: https://systemology.atlassian.net/browse/IFS-248
Jan 30, 2025 - 13:15 AEDT
Update - [Comment from JSM]Alert API closed alert: "The check "PVE2" is DOWN."
Dec 10, 2024 - 00:22 AEDT
Investigating - We are currently investigating this issue.
Dec 10, 2024 - 00:18 AEDT
Update - [Comment from JSM]System closed alert: "[IFC-8] Incident raised"
Nov 25, 2024 - 14:53 AEDT
Investigating - View incident: https://systemology.atlassian.net/browse/IFC-8
Nov 25, 2024 - 14:47 AEDT
Investigating - Descripio
Nov 12, 2024 - 11:28 AEDT
Update - [Comment from JSM]Alert API closed alert: "The check "PVE2" is DOWN."
Oct 13, 2024 - 02:51 AEDT
Investigating - We are currently investigating this issue.
Oct 13, 2024 - 02:45 AEDT
Update - [Comment from JSM]Liam Aikin closed alert: "[SIN-5] Incident raised"
Sep 11, 2024 - 11:19 AEST
Update - [Comment from JSM]Liam Aikin acknowledged alert: "[SIN-5] Incident raised"
Sep 11, 2024 - 11:19 AEST
Investigating - View incident: https://systemology.atlassian.net/browse/SIN-5
Sep 11, 2024 - 00:07 AEST
Update - [Comment from JSM]Liam Aikin closed alert: "[SIN-4] Incident raised"
Sep 11, 2024 - 11:19 AEST
Update - [Comment from JSM]Liam Aikin acknowledged alert: "[SIN-4] Incident raised"
Sep 11, 2024 - 11:19 AEST
Investigating - View incident: https://systemology.atlassian.net/browse/SIN-4
Sep 11, 2024 - 00:07 AEST
Update - [Comment from JSM]Alert API closed alert: "The check "PVE1" is DOWN."
Sep 11, 2024 - 00:16 AEST
Investigating - We are currently investigating this issue.
Sep 11, 2024 - 00:07 AEST
Update - [Comment from JSM]Alert API closed alert: "The check "PVE2" is DOWN."
Sep 11, 2024 - 00:16 AEST
Investigating - We are currently investigating this issue.
Sep 11, 2024 - 00:07 AEST
Update - [Comment from JSM]Liam Aikin closed alert: "The check "TEST" is DOWN."
Aug 15, 2024 - 13:49 AEST
Update - [Comment from JSM]Liam Aikin acknowledged alert: "The check "TEST" is DOWN."
Aug 15, 2024 - 13:49 AEST
Investigating - We are currently investigating this issue.
Aug 15, 2024 - 13:30 AEST
Update - [Comment from JSM]Liam Aikin closed alert: "The check "TEST" is DOWN."
Aug 15, 2024 - 13:49 AEST
Update - [Comment from JSM]Liam Aikin acknowledged alert: "The check "TEST" is DOWN."
Aug 15, 2024 - 13:49 AEST
Investigating - We are currently investigating this issue.
Aug 15, 2024 - 13:41 AEST
Update - [Comment from JSM]System closed alert: "[SIN-1] Incident raised"
Aug 15, 2024 - 13:48 AEST
Investigating - View incident: https://systemology.atlassian.net/browse/SIN-1
Aug 15, 2024 - 13:42 AEST
Update - [Comment from JSM]Liam Aikin closed alert: "The check "TEST" is DOWN."
Aug 15, 2024 - 13:30 AEST
Update - [Comment from JSM]Liam Aikin acknowledged alert: "The check "TEST" is DOWN."
Aug 15, 2024 - 13:30 AEST
Investigating - We are currently investigating this issue.
Aug 15, 2024 - 13:19 AEST
Update - We are continuing to investigate this issue.
Jul 02, 2024 - 11:38 AEST
Update - [Comment from Opsgenie]System closed alert: "[IFS-212] Incident raised"
Jun 12, 2024 - 19:49 AEST
Investigating - View incident: https://systemology.atlassian.net/browse/IFS-212
Apr 09, 2024 - 18:02 AEST
Jira Service Desk Authentication and User Management Operational
Jira Service Desk Service Desk Portal Operational
Jira Service Desk Service Desk Email Requests Operational
Jira Service Desk Service Desk Web Operational
Sydney Degraded Performance
Website (Main) Operational
Internal IT Systems Degraded Performance
Employee Workspace Operational
Support Dashboard Operational
Office Wi-Fi Under Maintenance
Melbourne Major Outage
Website (Main) Major Outage
Internal IT Systems Operational
Employee Workspace Operational
Support Dashboard Operational
Office Wi-Fi Operational
USA Operational
Website (Main) Operational
Internal IT Systems Operational
Employee Workspace Operational
Support Dashboard Operational
Office Wi-Fi Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Oct 28, 2026

No incidents reported today.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.